Doc: TTC / case / N° 001 Case N° 001 · Co-design · Product Status: Live · NZ + IE
Co-design NFP · community Product Accessibility
※ case study · N° 001

Youth
Pictability.

Co-design and product design for an international youth disability service. We put accessibility first, and the kit is now used in New Zealand and Ireland.

Client: Fast Track Inclusion Format: youth toolkit Reach: NZ · IE
Youth Pictability personal strengths sticker sheet and My Strengths Backpack activity card
Used NZ · IE
§ I · the challenge

A tool that worked for adults
didn't transfer for youth.

Fast Track Inclusion is run by Annick, a psychologist in New Zealand. Her work draws on positive psychology. She cares a lot about young people with disability and their families.

The question was how to bring the spirit of Pictability to young people. But young people with disability engage with the world in their own ways. A tool made for families wouldn't simply carry over.

If we put in too much information, we'd lose people. If we made it too simple, it would lose its meaning. We had to get that balance right.

It needed to be easy to grasp immediately, memorable enough to stick, and flexible enough to work across a wide range of disabilities. Annick, Fast Track Inclusion · brief
§ II · our approach

We started with the people
who'd be using it.

That's where we always start. We built on the model that had worked so well for Pictability, then made prototypes and tested ideas with young people. We kept changing them based on what clicked and what didn't.

Our test at every stage was clarity. Could a young person seeing this for the first time get the idea quickly and feel confident using it? If it needed a lot of explaining, it wasn't right yet.

The big idea was a travel theme. The illustrations tell the story of a trip, so choosing a goal is like picking a destination, and each step is progress along the way.

Youth Pictability Goal Cards showing citizen youth activities and strength categories
Fig. 1 · goal cards · co-designed with young people
§ III · what we made

A goal-setting kit that
just makes sense.

The result is a visual kit for setting goals, made for youth and young adults with disability. It builds on the first Pictability, with its own look and feel for a younger crowd.

We made every part accessible and easy to pick up straight away. It's clear and uncluttered. It suits lots of different disabilities without feeling made for any one of them.

Full Youth Pictability kit laid out: My Goal Passport, My Strengths Backpack card, sticker sheet and community activity photos
Fig. 2 · the full kit · passport, backpack card, stickers, goal photos
§ IV · outcomes

Youth Pictability is used in New Zealand and Ireland, and it's set up to roll out further.

2
Countries · reached
12+
Disabilities · supported
9k+
Activities · with our tools
§ V · accessibility & lived experience

Accessibility was the foundation, not the layer.

Youth Pictability is for young people with all kinds of disability. So every visual and layout choice had to work for different needs, from how people think to how they move and take in the world. That was where the whole design started.

The tool is based on positive psychology. We turned those ideas into pictures instead of text, so they make sense whatever someone's reading level, language or way of communicating.

Jackie has a rare ability to take complex, strengths-based concepts and translate them into clear, accessible, and engaging tools. She actively involves stakeholders in the co-design process, ensuring the final products are not only beautiful, but deeply effective. Together, we've developed tools used in over 9,000 individual activities - and we see the impact. Dr Annick Jansen · CEO, Fast Track Inclusion Trust
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