Doc: TTC / contact / inbound SLA: 1 business day Creative design. Inclusive by default.
※ no pitch. just genuine care.

Tell us
what you're
working on.

Whether you have a brief ready or just a hunch that something needs to change — we'd like to hear about it.

No judgment, no jargon. We'll come back to you within one business day.

↓ what happens next
  1. 01
    We read it within a business day

    It's one of us, not an autoresponder.

  2. 02
    We reply with honest questions

    If we're not the right fit, we'll tell you.

  3. 03
    We propose a way in

    Scope, sliding-scale price, a first step.

Sydney · Gadigal land · 9–5 AEST

We respond within one business day.

※ Sydney · Australia · response within one business day

Before you write

A few things we usually get asked.

Do I need to know exactly what I want?

No. Most clients come to us knowing something isn't working but not knowing exactly why. That's a fine place to begin. Our discovery process is designed to answer that question.

What does it cost?

There is no fixed rate card because scope and context vary. TTC uses a sliding-scale model — lower investment for not-for-profits and community organisations than enterprise or government for equivalent work.

Will I work with one of you, or both?

Both. Jackie and Jasper are the studio — there is no junior team. Most projects have one lead on a daily basis and the other involved on key decisions.

Are you taking new projects?

Usually, yes. If our diary is tight we'll tell you in the first reply — and propose a start date that works, or a different path if you're on a tighter timeline.