Doc: TTC / services 7 service lines · co-design is flagship Signed: Jackie · Jasper
What we do
※ seven service lines · one process

Sense-making,
then execution.

We do the thinking and the making: brand strategy, visual communication, co-design, web builds and AI strategy. You don't need to have the answers when you come to us. Being ready to start is enough.

Start a project Our flagship
※ flagship · 01

Co-design & HCD.

If people don't understand an accessibility change, or didn't ask for it, it rarely sticks.

We've seen it too many times. Well-meant work sits unused because the people it was for weren't involved in making it. Our co-design process brings the people you serve into the room from day one.

Not sure where to start? That's fine. Lots of people come to us with a sense that something's off and no idea why yet. We can work it out together.
Talk to us about co-design
Flagship co-design
All service lines

Everything we do.

You can hire us for just one of these, or for all seven from start to finish.

02.

Accessible brand identity & strategy

Inclusive brands that hold up over time. We create new brands that are distinctive and accessible from the start. Or we review your existing brand and update it so it works for more people.

Strategy · logos and identity systems · brand guidelines · tone of voice

All sectors
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03.

Visual communication & information design

Complex information, made clear. We turn clinical, policy, process and education material into clear, accessible visuals people can follow.

Infographics · isometric explainers · plain-language editing · accessible templates

Print + digital
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04.

Accessible web design

WCAG 2.2 AA from day one. Sites built to meet AA that work well on any device and are clearer for everyone, including people using assistive technology.

Human-centred UX · AA builds · content strategy · fast, inclusive sites that work on any screen

WCAG 2.2 AA
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05.

Product & packaging design

Sustainable, inclusive product design. We take products from first idea to shelf-ready, with the people using them in mind.

Sustainable packaging · activity kits · illustration · help with print and production

Print · physical
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06.

Training & capacity building

Accessibility as part of how your team works. We help your people build their own skills, so inclusive design becomes a normal part of the job.

Accessibility workshops · teaching from lived experience · plain-language coaching · ongoing advice

Workshops · advisory
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07.

AI strategy

Safety-first AI strategy, with accessibility in mind. We help you work out where AI can make things more accessible, and how to use it well. Advisory only: we don't build AI software for clients.

AI readiness · accessible design strategy · ethics and bias checks · picking and governing tools

Strategy · advisory
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How any project starts

Same six-step process,
every time.

It doesn't matter how big the job is. We follow the same steps from the first conversation to delivery.

  1. 01

    Discovery

    We talk about where you're at and what you're working with.

  2. 02

    Lived experience

    We bring in people with lived experience early.

  3. 03

    Co-design

    The people you serve help make the decisions.

  4. 04

    Design process

    Print or digital, accessible from the first draft.

  5. 05

    Execution

    We build the brand, website, product or toolkit.

  6. 06

    Go to market

    We help you get it out the door.

Sliding-scale pricing · NFP-friendly

We don't have a price list.
We'll work out what's fair for you.

Community groups and NFPs pay less than big business or government for the same work. Tell us what you're working on and we'll send you a scope and a price.

Enquire about a project