Things we've been
thinking about.
We write when something keeps coming up in client work and we want to get our own thinking straight. We try to keep it in plain language and only write when we have something useful to say.
The rest of the list.
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Accessibility4 min read
The curb cut effect
Where universal design came from, and why designing for the people left out makes things better for everyone.
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AI Strategy4 min read
If your bot asks for information you already have, it's not AI. It's a slow form.
We watched someone struggle through a bureaucratic process on a screen that said it was "powered by AI". It behaved like an old paper form.
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Co-design5 min read
Nothing about them, without them.
Most organisations that come to us care a lot about the people they serve. Where it goes wrong is leaving those people out of the decisions.
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Accessibility7 min read
WCAG 2.2: what changed, and what it means for your team.
A practical guide to the 2.2 criteria, like focus visible, target size and redundant entry, written for non-technical leaders.
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AI Strategy6 min read
Slow AI: how we built EPCheck without making people wait.
The decisions that made a free ingredient-risk checker useful for carers in a hurry.
end of list · we write when we have something to say